Warranty

VIDBOX Inc. specializes in developing and distributing
consumer video and audio transfer products
and other consumer technology products.

Registration Benefits


Register your product and enjoy the following benefits:

  • Free email support for two years
  • Free phone support for two years

Software Warranty

WHO IS COVERED:

  • VIDBOX warrants the product to the original purchaser or the person receiving the product as a gift against defects in materials and workmanship as based on the date of original purchase (“Warranty Period”) from an Authorized Retailer.
  • The original sales receipt showing the product name and the purchase date from an authorized retailer is considered such proof.

WHAT IS COVERED:

This warranty is valid in the United States or in countries where the Product was sold by authorized retail and distribution partners. VIDBOX Inc. warrants this Product against defects in material or workmanship. VIDBOX warranty obligation is limited to the terms set forth below for VIDBOX software products.

  1. For a period of 1 year from the date of original purchase, if the software installation disc is determined to be defective, VIDBOX will replace the software installation disc with a new disc or download option, at no charge.
  2. In addition, users can receive FREE phone & email support with product registration for one full year from the date of original purchase.

WHAT IS NOT COVERED - EXCLUSIONS AND LIMITATIONS:

  • Damage or claims for products not being available for use, or for lost data or lost software.
  • A product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications.
  • A product used for commercial or institutional purposes (including but not limited to rental purposes).
  • Product lost in shipment and no signature verification receipt can be provided.
  • Failure to operate per User Guide.

Replacement as provided under this warranty is the exclusive remedy of this consumer. VIDBOX shall not be liable for any incidental or consequential damages for breach of any expressed or implied warranty on the product. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on the product is limited to the duration of the warranty.

Some states do not allow the exclusions or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state/province to state/province.

Hardware Warranty

WHO IS COVERED:

  • VIDBOX warrants the product to the original purchaser or the person receiving the product as a gift against defects in materials and workmanship as based on the date of original purchase (“Warranty Period”) from an Authorized Retailer.
  • The original sales receipt showing the product name and the purchase date from an authorized retailer is considered such proof.

WHAT IS COVERED:

This warranty is valid in the United States or in countries where the Product was sold by authorized retail and distribution partners. VIDBOX Inc. warrants this Product (including any accessories) against defects in material or workmanship. VIDBOX warranty obligation is limited to the terms set forth below for VIDBOX products with hardware or CE product.

  1. For a period of 1 year from the date of original purchase, if this product is determined to be defective, VIDBOX will replace the product with new or refurbished product, at its option, at no charge.
  2. If replacement or repair is necessary, VIDBOX will cover the the return shipping cost to the customer.
  3. In addition, users can receive FREE phone & email support with product registration for one full year from the date of original purchase.

Note: Any product sold and identified as refurbished or renewed carries a ninety (90) day limited warranty. Replacement product can only be sent if all warranty requirements are met. Failure to follow all requirements can result in delay.



WHAT IS NOT COVERED - EXCLUSIONS AND LIMITATIONS:

  • Shipping charges to return defective product to VIDBOX.
  • Damage or claims for products not being available for use, or for lost data or lost software.
  • A product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications.
  • A product used for commercial or institutional purposes (including but not limited to rental purposes).
  • Product lost in shipment and no signature verification receipt can be provided.
  • Failure to operate per User Guide.

Replacement as provided under this warranty is the exclusive remedy of this consumer. VIDBOX shall not be liable for any incidental or consequential damages for breach of any expressed or implied warranty on the product. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on the product is limited to the duration of the warranty.

Some states do not allow the exclusions or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state/province to state/province.

Return Policy

All returns require an RMA (return merchandize authorization) and are considered on a case-by-case basis only. Users must contact customer support team before being considered for a refund. UNOPENED products that were purchased from our e-store (www.vidbox.company) can be returned within 30 days of receipt. Additionally, there will be a restocking fee of $10 on all returns for refund. All shipping fees are NON-REFUNDABLE and return shipping is not covered by VIDBOX. We may waive the restocking fee if the product is found to be defective.


This Limited Software Warranty does not cover:

  • Shipping charges to return defective product to VIDBOX
  • Damage or claims for products not being available for use, or for lost data or lost software.
  • A product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications.
  • A product used for commercial or institutional purposes (including but not limited to rental purposes).
  • Product lost in shipment and no signature verification receipt can be provided.
  • Failure to operate per User Guide.

REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. VIDBOX SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSEON THIS PRODUCT IS LIMITED TO THE DURATION OF THIS WARRANTY.

How to register your product

Please provide these information when registering your product.

  • Your Name
  • Your Email Address
  • Product Name
  • Product Key

Translation Disclaimer

THIS SERVICE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

Our company website has been translated for your convenience using translation software powered by Google Translate. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from into any other language. Some content (such as images, videos, Flash, etc.) may not be accurately translated due to the limitations of the translation software.

The official text is the English version of the website. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, refer to the [ English language ] version of the website which is the official version.

Privacy Policy*

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.


  •  1. To provide and operate the Services;
  •  2. To provide our Users with ongoing customer assistance and technical support;
  •  3. To be able to contact our clients with general or personalized service-related information and notices.
  •  4. To be able to contact our clients with promotional messages and general reminders (e.g.: Tax filing dates).
  •  5. To comply with any applicable laws and regulations.

Our company is hosted on the Godaddy.com and Shopify.com platform. Godaddy.com and Shopify.com provides us with an online platform that allows us to provide our services to you. Your data may be stored through Godaddy's and Shopify's data storage. They store your data on secure servers behind a firewall. Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites. Cookies are created when a user's browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server. It's important to note that third-party services, such as Google Analytics or other applications offered through the Godday.com and Shopify.com, placing cookies or utilizing other tracking technologies may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the VIDBOX Privacy Policy.

* VIDBOX Inc. does not provide the information gathered from the website to a third-party for marketing or solicitation. It is only used for customer support, internal marketing campaign, responding to customer inquiry and visitor analytics.